Performance Indicators: A Transformative Three-Session Program
Measure What Matters. Drive Performance. Transform Results.
Why This Program?
Performance indicators aren’t just numbers on a spreadsheet—they tell the story of your impact. When used effectively, they shape strategy, guide decision-making, and create a culture of continuous improvement. But too often, performance measurement is reduced to reporting for reporting’s sake—without driving meaningful change.
That’s what Performance Indicators is all about. In this transformative three-session program, you’ll develop the mindset, tools, and techniques to measure what truly matters, show the difference you make, and foster a culture of high performance in your business group.
Most organisations track performance, but few use it to create real momentum. This program will show you how to shift from passive measurement to active performance measurement—so your indicators become a powerful driver of success.
Develop a Powerful Measurement Mindset – Learn how to choose performance indicators that matter and avoid common KPI pitfalls.
Encourage Balanced Reporting – Foster a culture where reporting isn’t just about accountability—it’s about continuous improvement.
Use ‘How Are We Going’ Sessions – Turn reporting into an opportunity for staff to contribute, engage, and make a real difference.
Move from Outputs to Outcomes – Understand the difference between short-term outputs and long-term impact.
Leverage the Accountability Line Concept – Experience a game-changing approach that brings clarity to what should be measured and why.
This program will position you as a leader who knows how to use data to tell a compelling story, engage stakeholders, and drive lasting performance improvements.
What You'll Gain
A Proven Three-Step Model
A simple yet powerful framework to develop meaningful and actionable metrics.
Strategic Measurement Shortcuts
Learn how to make smart choices about what you are accountable for and what to measure.
Clarifying Stakeholder Expectations
Ensure that what you measure aligns with what truly matters to those you serve.
Understanding Unintended Results
Identify and address the hidden impacts of measurement choices.
Using KPIs for a High-Performance Culture
Learn how to integrate performance measurement into daily work to enhance motivation and effectiveness.
Five Essentials for Great KPI Reporting
Discover the key principles that make reporting engaging, insightful, and action-oriented.
Why This Program Works
Immediate Impact
Apply new measurement techniques right away to enhance performance.
Practical & Actionable
Learn real-world methods that work in business groups, teams, and entire organisations.
More Meaningful Reporting
Transform performance reporting into a strategic tool for success.
Tools for Smarter Measurement
Streamline how you choose, track, and communicate performance indicators.
What Others Have Said
"Exceptional quality. Mary and Bryan are fantastic and very knowledgeable. I enjoy the way you promote open and frank reporting of performance. Learning about KPIs and how to use them has been the most useful aspect."
"A great program - I have learned so much! I gained insight into how to change culture. The most useful aspect has been moving away from the way it is usually done."
"Really enjoyable – the program has given me a different perspective that I have not considered previously. My mind has had a series of lightbulb moments!"
"Excellent. I gained a new way forward with how performance indicators can be tackled. Mary and Bryan are super engaging - I really enjoy having both presenters. The 3-step approach is very useful. I also love the philosophy of not punishing people for talking the truth."
"Great program sessions. I gained a MUCH better understanding about why and how to measure what matters. I have more confidence now to look at work through a higher lens. I love the gems of commentary that you provide - there is so much value in the group discussion and your responses to questions!"
"High quality with real examples that demonstrate the key points being made. I gained insights into the connection between business planning, development of performance indicators, honesty in reporting, and organisational culture. Bryan also used my favourite expression when he described an indicator as being a word salad!"
Your Program Leaders
Mary Duckett
Director, DGR Consulting
Mary Duckett is Australia' s foremost expert on developing key performance indicators.
An outstanding communicator, Mary provides expert advice on how to address the real world challenges in performance measurement.
"Mary is a brilliant facilitator - comfortable, confident, reassuring, knowledgeable and very personable."
Bryan O'Connor
Director, DGR Consulting
Bryan O'Connor combines deep expertise in complex planning and performance measurement with exceptional change management skills.
Bryan developed DGR's Online Plan Creation Tool, our KPI Creation Tool, our Speed Coaching and Coaching Mastery toolbox, and has led major planning and performance initiatives across Australia.
Program Investment
$697
inc. GST
Your investment includes:
Frequently Asked Questions
Q: What are the dates and times for the program?
A: See our Training Calendar for upcoming dates.
Q: What if I can't attend a session?
A: You can access our online tools and resources area including readings, presentations of the key concepts and the slides used, a handout of the slides so you can take notes, and a copy of any tools we advocate using.
Q: Will I be able to apply this to my actual work situation?
A: Yes absolutely! We encourage you to apply the learning each week to your own context. We'd love you to bring back to the group your progress and talk through any issues.
Q: Can I raise my real world challenges and issues during the program?
A: Absolutely! The program is designed to draw out and deal with the real challenges you face. Mary and Bryan love hearing and exploring your challenges and suggesting solutions to your real world issues.
Q: Do I get access to the tools after the program finishes?
A: Yes! You have access to all the tools and resources after the program has completed.
The Future of Performance Measurement is Purposeful.
KPIs should do more than track progress—they should create it. This program will help you make powerful choices in measurement, use reporting to drive results, and build a culture of performance that delivers real impact.
Join us for this transformative three-session experience and develop the skills to measure what matters, drive performance, and create lasting change.
Because what gets measured gets improved.
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Contact Information
DGR Consulting Pty Ltd
PO Box 168 Leichhardt NSW 2040 Australia
ABN 76 050 063 744
Contact: Mary Duckett, Director
m: 0429 654 909
Copyright 2022 - DGR Consulting Pty Ltd - All Rights Reserved