Measure what matters. Show the difference you make!

Hi, I'm Mary Duckett.

I lead performance measurement projects for governments, non-government organisations, and companies around the world. I help people make decisions about performance indicators that are right for them, that are achievable, and that stretch them towards the results where they will make a difference in their work.

I want to do the same for you.

I want to work with you to cut through the mystique that exists about performance indicators. I want to help you make good choices about measurement so that you and your organisation develop the right key performance indicators.

In this program, I’m going to give you the same advice that I give our consulting clients in projects where we charge $100,000.

I’m going to be by your side as we talk about strategic issues in measurement, how to use measures to create a high-performing organisation or group, and specifically, step-by-step, how you can develop indicators where you won’t be ambushed and held accountable for results that are unreasonable for you.

When I work with people on performance measurement, it’s exhilarating. It’s like a light turning on in their eyes as people turn to me and turn to each other and say, “This makes perfect sense, and it will work.”

That’s my goal. I want to make a difference in your thinking and in your mindset when it comes to measurement. I predict that you will end up making different choices of performance indicators.

It’s quite possible that you’ll have fewer indicators, and the ones that you choose will be more important and exciting to review because they match up with what you’re really seeking to achieve. The things that get you out of bed in the morning and take you to work. Where you want to make a difference in the world.

One day, I was working with a group at one of our great cultural institutions, a national museum. And the deputy head of that institution turned to me and said, “Mary, you could draw a timeline on the ground, and go up in space and look down, and the things that we are talking about today, and deciding as a result of your guidance, will create visible changes that you could see from far off in space.”

That was amazing to hear, and true.

They consciously decided to achieve quite different results than they had previously been sleepwalking towards. They did different things as an institution because of those exciting decisions. They measured their success differently. They engaged with communities differently. And when I see that, it feels amazing.

I’ve had other clients, community-based organisations, who, in my view, do very special work. As a result of our work on performance indicators, they have been able to develop indicators that clearly communicate to others, including funding bodies, how they are different from other organisations that superficially do the same work. Their key performance indicators and performance reports demonstrate that their results transcend the results achieved by other organisations while being consumer-oriented, grounded in respect, and completely aligned with their values.

This is what is possible when we work on key performance indicators, use good processes, and have the right conversations with the right people in the room.

The material I’m going to share with you is sophisticated and special.

Too often in the past, people have treated key performance indicators as a compliance exercise. There is much more emphasis on having indicators than having the right indicators. There is much more emphasis on going through a superficial exercise and sending a report on indicators and activities to someone else than in using the information to ask questions and explore how to make fundamental improvements that transform performance.

This is the challenge I’m setting you, and the grand prize.

Making sophisticated and nuanced decisions about performance indicators and using them in an empowered and empowering way with others will help you make a real difference in the world. It will help you transform performance, and the experience others have in working with you.

I can’t wait to work with you in this exciting area.

Demonstrate the value you add.

Access cutting edge measurement techniques.

Successfully bring people with you as you change KPI culture and practice.

Streamline KPI reporting so its swift and easy.

Show the difference you are making.

Get agreement on clear measurable indicators. 

Get buy-in from executives and staff.

Show the impact of under-resourcing. 

Confidently LEAD on performance measurement.

Develop indicators that tell the RIGHT STORY, and are measurable. 

Know step-by-step the INNER GAME to great measurement.

Avoid the errors that consume time and sabotage measurement changes.

Changing the culture of measurement and reporting. DGR's powerful 3 step system for developing performance indicators. Avoiding mis-use of performance indicators. Using indicators to build a sense of ownership and belonging.

How to develop performance indicators that focus on the outcomes you are achieving. Using DGR's short cut models to negotiate intended results. Being strategic about what you are, and what you are not, accountable for.

Strategic choices in measurement. The essential blueprint for rigorous, relevant and measurable KPls. Measuring hard to measure, intangible areas. Getting the balance right between short term vs. long term results. Case studies.

Reporting with integrity and courage. Radically reducing the time and effort to produce great reports. Using reporting to build high performance cultures.

Powerful, transformative on-line group program, taught live each week by two extraordinary experts.

Intensive four week program, 1.5 hours per week, designed specifically for results oriented, busy leaders.

A sophisticated mixture of webinars, experiential learning and access to online resources.

Led by Australia's foremost experts on performance indicators.

A rare opportunity to network with other ambitious leaders facing similar challenges and issues.

Exclusive access to online tools, templates and checklists designed to successfully develop key performance indicators. 

These will help you create and implement powerful performance measurements that improve outcomes.

"Exceptional quality. Mary and Bryan are fantastic and very knowledgeable. I enjoy the way you promote open and frank reporting of performance. Learning about KPIs and how to use them has been the most useful aspect."

"Excellent. I gained a new way forward with how performance indicators can be tackled. Mary and Bryan are super engaging - I really enjoy having both presenters. The 3-step approach is very useful. I also love the philosophy of not punishing people for talking the truth."

"A great program - I have learned so much! I gained insight into how to change culture. The most useful aspect has been moving away from the way it is usually done."

"Great program sessions. I gained a MUCH better understanding about why and how to measure what matters. I have more confidence now to look at work through a higher lens. I love the gems of commentary that you provide - there is so much value in the group discussion and your responses to questions!"

"Really enjoyable – the program has given me a different perspective that I have not considered previously. My mind has had a series of lightbulb moments!"

"High quality with real examples that demonstrate the key points being made. I gained insights into the connection between business planning, development of performance indicators, honesty in reporting, and organisational culture. Bryan also used my favourite expression when he described an indicator as being a word salad!"

Mary Duckett
Director
DGR Consulting

Mary Duckett is Australia' s foremost expert on developing key performance indicators.

An outstanding communicator, Mary provides expert advice on how to address the real world challenges in performance measurement.

Bryan O'Connor
Director
DGR Consulting

Bryan O'Connor combines deep expertise in complex planning and performance measurement with exceptional change management skills. 

Bryan developed DGR's Online Plan Creation Tool, our KPI Creation Tool, our Speed Coaching and Coaching Mastery toolbox, and has led major planning and performance initiatives across Australia.

We're confident you'll love the program. We're so confident that if you attend the first session of the on-line program and don't love it by the end of the first session, then we'll give you 100% of your money back, no questions asked.

DGR Consulting Pty Ltd
PO Box 168 Leichhardt NSW 2040 Australia
ABN 76 050 063 744
Contact: Mary Duckett, Director
m: 0429 654 909

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